At Myst, we value your satisfaction. If you are not completely happy with your fragrance, we offer a transparent 15-day exchange and refund policy.
The "15-Spray" Test Rule
Feel free to test the perfume 2–3 times to see how it suits you.
Condition: The perfume must not be used beyond 10-15 sprays.
(The bottle must be returned in its original, undamaged condition)
Exchange Policy
- Free Delivery: We bear all shipping costs for exchange orders. You won't pay a penny for delivery.
- 0 COD Charges: Your exchanged product will be delivered with zero extra fees.
- Price Adjustment: Difference in price for a different model will be adjusted accordingly.
Refund Policy
- WhatsApp Notification: Once we receive and inspect the item, we will notify you on WhatsApp.
- Bank Transfer: Refunds are sent directly to your provided bank account or wallet.
- Quick Turnaround: The entire process is completed within 2–3 working days.
How to Initiate?
Follow these easy steps for a smooth process:
- Message us on WhatsApp with your Order ID.
- Send a clear picture of the bottle to verify usage level.
- Once our team approves, we will arrange the pickup/return details.
Damaged / Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately on WhatsApp. We will fix it for you as a top priority.
Important Exceptions
We cannot accept exchange/refund requests if:
- The request is made more than 15 days after delivery.
- The perfume has been used more than the 15-spray limit.
- The bottle or sprayer has been tampered with or damaged by the user.
- The item is returned without our prior WhatsApp approval.
"Shop with confidence, Myst has you covered."
